Shipping
Local Delivery
Free local delivery is available for orders over $250 within a 5 mile radius of Marina Del Rey, California.
For orders under $250, we charge a $20 flat fee for local delivery. Deliveries are made from 9AM to 6PM on weekdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup at our Venice store, located at 38 Washington Blvd, Venice, CA 90292. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions for pick up.
Our in-store pickup hours are from 9AM to 8PM on weekdays. Please have your order confirmation email with you when you arrive.
Shipping
All orders are processed within 1 to 2 business days (excluding weekends and holidays) upon receipt.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Once your order has been placed and received, you will receive a notification when your order has been shipped.
Domestic Shipping
Shipping charges for your order will be calculated and displayed at checkout.
Orders are shipped Monday to Friday from 9am to 6pm.
|
Order |
Shipping time |
Price |
|
$0 - $89 |
1 - 3 business days within California. Shipping times may vary state by state. |
Estimated at checkout |
|
Over $89 |
1 - 3 business days within California. Shipping times may vary state by state. |
Free |
International Shipping
We offer international shipping to most countries. Shipping charges for your order will be calculated and displayed at checkout. Orders are shipped Monday to Friday from 9am to 6pm.
Shipping times vary by country and will be automatically calculated at checkout based on your delivery destination. See below for a list of countries we ship to.
The full list of countries we ship to are:
Afghanistan Åland Islands Albania Algeria Andorra Angola Anguilla Antigua & Barbuda Argentina Armenia Aruba Ascension Island Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia & Herzegovina Botswana Brazil British Indian Ocean Territory British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Caribbean Netherlands Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo - Brazzaville Congo - Kinshasa Cook Islands Costa Rica Côte d’Ivoire Croatia Curaçao Cyprus Czechia Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Eswatini Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Honduras Hong Kong SAR Hungary Iceland India Indonesia Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao SAR North Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Martinique Mauritania Mauritius Mayotte Mexico Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar (Burma) Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Norway Oman Pakistan Palestinian Territories Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Islands Poland Portugal Qatar Réunion Romania Russia Rwanda Sint Maarten Samoa San Marino São Tomé & Príncipe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia & South Sandwich Islands South Korea South Sudan Spain Sri Lanka St. Barthélemy St. Helena St. Kitts & Nevis St. Lucia St. Martin St. Pierre & Miquelon St. Vincent & Grenadines Sudan Suriname Svalbard & Jan Mayen Sweden Switzerland Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad & Tobago Tristan da Cunha Tunisia Turkey Turkmenistan Turks & Caicos Islands Tuvalu U.S. Outlying Islands Uganda Ukraine United Arab Emirates United Kingdom Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Wallis & Futuna Western Sahara Yemen Zambia Zimbabwe
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. MØDA Venice is not responsible for these charges if they are applied and are your responsibility as the customer.
Shipping to P.O. boxes
We currently do not ship to P.O. boxes.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@moda.la with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Read our full refund policy for more information.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition. If your return is accepted, we will refund the full order amount minus the shipping costs for the return.
Damages
In the event that your order arrives damaged in any way, please email us as soon as possible at support@moda.la with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please contact us at support@moda.la.